All our orders are dispatched within 48 hours.

Orders placed over the weekend will be fulfilled and dispatched the following Monday.

We deliver Australia & New Zealand Wide. We currently do not ship to other countries internationally, but stay tuned!

Australia Standard e-parcel via Australia Post provides customers with a 1-3 business day delivery service within metropolitan areas and all major cities. For regional areas and locations outside of metropolitan areas, please allow 3-5 business days to receive your order.

Australia Standard Express e-parcel shipping can be expected to arrive within with a 1-2 business day delivery service within metropolitan areas and all major cities. For regional areas and locations outside of metropolitan areas, please allow 3-4 business days to receive your order.

Shipping to New Zealand can take 2-7 days with Express International & 5- 10 days with Standard International. For regional areas and locations outside of metropolitan areas, please allow extra time to receive your order.

Please note all express and standard e-parcel shipping does not require a signature upon delivery. Your order will be left in a safe place, at the discretion of Australia Post. If deemed unsafe to leave, you will receive a collection card, and will be required to collect your parcel from the designated collection facility by Australia Post.

Please ensure you carefully check all possible delivery locations around your building. Occasionally tracking will show delivery of your package when it has only arrived at your local post office, so please allow up to 48 hours for final delivery. Should your package still not be found by this time, please contact our team right away to provide assistance in locating your order: contact@madmargot.com

Consistency is key with natural skin care products. Although some may notice an immediate transformation, it can take up to 2 weeks for your skin to adapt to your new products. The most visible results will appear within 8-12 weeks of consistent use.

Since skin care products cannot be resold once opened and in an effort to minimise waste, please contact our team prior to ordering should you have any specific questions on Mad Margots’ products and how they will work best within your daily skin care ritual. Returns will only be offered in extenuating cases, as determined by our team. We reserve the right to limit or refuse a return based on internal policies.

For more information, please contact our team: contact@madmargot.com